You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Notgettingcreditforsteps
Notgettingcreditforsteps Author
User level: Level 1
8 points

Apple Watch not counting my steps correctly

I’ve been doing an American Heart Association walk - a 3 mile walk; for each mile the video tells me I have now walked one mile - my watch says.76; at 2 miles my watch says1.53; at 3 miles my watch says I’ve now walked 2.17 miles. I’ve tried this repeatedly, sometimes I can get it to .8, 1.6, and 1.4 - never the 3 miles. I’ve reset my watch, have location and distance services turned on in my phone settings - what else can I do?

Apple Watch Series 4, watchOS 7

Posted on Jul 7, 2021 10:24 AM

Reply
Question marked as Top-ranking reply
User profile for user: javaliga
javaliga
User level: Level 10
119,863 points

Posted on Jul 7, 2021 10:37 AM

See the "Make sure that you earn Move and Exercise credit" section in:

Get the most accurate measurements using your Apple Watch - Apple Support


You should also make sure your watch is calibrated:

Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support


View in context

Similar questions

3 replies

Apple Watch not counting my steps correctly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up