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Can not add credit card number to reset password

Dear Support team,

I lost my phone, Apple ID: , somebody changed my apple id password.

I owned and can verify email: , phone number and credit card. But, I can not add in the credit card number when apple asked (I owned this card).

I need to take back this apple ID, because I have so many pictures of my wife in this.

Help me please


[Personal Information Edited by Moderator]


Posted on Jul 7, 2021 7:16 PM

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Question marked as Top-ranking reply

Posted on Jul 7, 2021 7:49 PM

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.         

4 replies

Can not add credit card number to reset password

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