Google Drive not supported on new iMac

Responding to gstarnes.

Hello gstarnes, try the following steps it should solve your

challenge.

1.      

Pause & Restart The Sync – Pausing and

restarting, refreshes your sync connection.

2.      

Quit The App & Reopen It – Sometimes the app

may have some glitches which can be corrected by simply quitting and restarting

the app.

3.      

Log Out Of The App & Log Back In – if google

drive is still not in sync with your Mac, you can try logging out and logging

back into the app on the Mac.

4.      

Reboot Your Mac – if this is your first time

having this issue, try rebooting your Mac.

5.      

Turn Off The Firewall On Your Mac – Check to

ensure that the firewall on your Mac is turned off.

6.      

Checkmark The Folders That You Want To Sync.

7.      

Ensure The App Opens At Login For Automatic Sync

– Check to ensure google drive is set to automatically launch at boot-up.  

8.      

Run The Script Bundled With “Backup and Sync” – The

Backup and Sync app comes with a script and running it sometimes fixes many

issues with the app on your Mac

9.      

Disable The Proxy Connection – Proxy connections

may sometime interrupt your sync process. Therefore, keep your proxies

disabled.

10.  

Reinstall The “Backup and Sync” App – If Google

Drive is still not syncing with your Mac, your final option is to reinstall the

Backup and Sync app on your machine. This’ll clear your old configuration and

create new settings and account files for you.

If after trying the above steps and it still does not work, I’ll

suggest you contact google drive support.

Thank you.

Ask Google?

Google Drive Support.