I am trying to download an app and whenever it asks to submit my password, I put it in and it takes me to my billing address. I press “done” then it wants my password again, over and over. I am using the right password as I keep a record of all passwords I use to every account but it just constantly asks me for my password over and over. How can I fix this? Pls helppp
Does it say anything about: This Apple ID has not yet been used in the iTunes Store ?
It is probably asking for you to verify and/or add payment information.
The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' mentions "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information," in this link: https://support.apple.com/HT203905
If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:
Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.
More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:
https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022
If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.
https://getsupport.apple.com/?caller=cups&PGF=PGF63005
*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631
Does it say anything about: This Apple ID has not yet been used in the iTunes Store ?
It is probably asking for you to verify and/or add payment information.
The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' mentions "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information," in this link: https://support.apple.com/HT203905
If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:
Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.
More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:
https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022
If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.
https://getsupport.apple.com/?caller=cups&PGF=PGF63005
*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631
Apple ID password
