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User profile for user: Kai2343
Kai2343 Author
User level: Level 1
10 points

Launchpad icons keep rearranging

Hi,

Recently i've noticed that my Launchpad on macOS Catalina 10.15.7 has been rearranging itself on startup.

How do i fix this?

MacBook Air 13″, macOS 10.15

Posted on Jul 9, 2021 9:37 AM

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User profile for user: Kai2343
Kai2343 Author
User level: Level 1
10 points

Posted on Jul 10, 2021 10:21 PM

Hello!

I have created a new user and moved some icons to see if they would stay. On my new user, they do stay.

On my current user, they do not.

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User profile for user: genieen16
genieen16
User level: Community Specialist

Jul 10, 2021 9:36 AM in response to Kai2343

Welcome, Kai2343!


From your post, it sounds like you are experiencing an issue with the way icons in the LaunchPad are arranged when you restart your Mac. We’re glad that you reached out to the Apple Support Communities. We want to try and help you find the answers you need.


Does the problem happen every time you restart the Mac? Does the issue happen with a specific user? If you do not have an alternate user, you may need to create one to test with. Here's more information on that process: Set up users, guests, and groups on Mac.


Also, check out this guide with information on how to Use Launchpad on your Mac. You can also follow these steps to Use Launchpad to view and open apps on Mac. We hope this information helps you out.


All the best.

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User profile for user: TheLittles
TheLittles
User level: Level 10
199,096 points

Jul 10, 2021 10:38 PM in response to Kai2343

Kai2343 Said:

"Launchpad icons keep rearranging: Hi, Recently i've noticed that my Launchpad on macOS Catalina 10.15.7 has been rearranging itself on startup. How do i fix this?"

-------


Reinstall the macOS:

Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support. Important:Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall.


Time Machine Backup:

Important: Prior to the reinstallation, Create a Time Machine Backup of your Mac, so that you can have something to restore your Mac from, should anything go wrong, doing the install

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User profile for user: Luis Sequeira1
Luis Sequeira1
User level: Level 9
69,456 points

Jul 12, 2021 7:03 AM in response to Kai2343

You should uninstall the symantec stuff. This is utter **** and is not giving any protection, and causing your mac to underperform, and actually diminishes security.


Effective defenses against malware and other threats


I am not familiar with the configuration profiles mentioned. Do you recognize these? 


Configuration Profiles:
  com.microsoft.office - OfficeAutoSignIn
  com.microsoft.office - OfficeActivationEmailAddress
  com.microsoft.autoupdate2 - HowToCheck
  com.microsoft.autoupdate2 - AcknowledgedDataCollectionPolicy


I have office as part of a 365 license from my employer, and I have not seen this. Maybe this is appropriate with some sort of corporate license, I don't know. Certainly not for a home mac.


You also do not need any third party disk drivers:

    [Not Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (1.5.05 - SDK 10.10)



And finally: "public VPN are anything bu private". If you are using a third party vpn service to "protect" you online, don't. You are handing over your data to them.


 [Not Loaded] ProtonVPNStarter (ProtonVPN AG - installed 2021-03-19)
    Modern Login Item
    /Applications/ProtonVPN.app/Contents/Library/LoginItems/ProtonVPNStarter.app




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User profile for user: TheLittles
TheLittles
User level: Level 10
199,096 points

Jul 12, 2021 8:56 AM in response to Kai2343

Kai2343 Said:

"Alright. Why do I have to reinstall the entire operating system if it only happens with 1 user and not both”

———-


About Reinstalling:

Upon Authoring my reply, I didn’t see your reply about a second user. Had I have seen that, my reply would have been a bit different.

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User profile for user: Kai2343
Kai2343 Author
User level: Level 1
10 points

Jul 12, 2021 4:22 AM in response to Luis Sequeira1

Hello!

This is the EtreCheck report:

EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-07-12 13:19:11 Download EtreCheckPro from https://etrecheck.com Runtime: 4:21 Performance: Good Problem: Other problem Description: Launchpad icons randomly moving on restart Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware. Small backup drive - Time Machine backup drive is too small. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (Retina, 13-inch, 2020) MacBook Air Model: MacBookAir9,1 1,1 GHz Dual-Core Intel Core i3 (i3-1000NG4) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 401 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 200.00 GB disk1 [APFS Virtual drive] 200.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.28 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 122.46 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 85 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk0s3 - B******P 50.69 GB (31.03 GB used) Mounted Volumes: disk0s3 - B******P 50.69 GB (31.03 GB used, 19.66 GB free) Mount point: /Volumes/B******P disk1s1 - Macintosh HD 200.00 GB (Shared - 11.28 GB used, 71.49 GB available, 64.44 GB free) APFS Mount point: / Encrypted Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 200.00 GB (Shared - 122.46 GB used, 71.49 GB available, 64.44 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s5 - VM [APFS VM] 200.00 GB (Shared - 1.07 GB used, 64.44 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.7 (19H1217) Time since boot: Less than an hour Configuration Profiles: com.microsoft.office - OfficeAutoSignIn com.microsoft.office - OfficeActivationEmailAddress com.microsoft.autoupdate2 - HowToCheck com.microsoft.autoupdate2 - AcknowledgedDataCollectionPolicy Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Symantec Unsigned Files: Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings2.NFM.plist Executable: /Library/Application Support/Symantec/Silo/NFM/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.jamfsoftware.startupItem.plist Executable: /Library/Application Support/JAMF/ManagementFrameworkScripts/StartupScript.sh Details: Exact match found in the legitimate list - probably OK Apps: 12 Kernel Extensions: /Library/Extensions [Not Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (1.5.05 - SDK 10.10) [Loaded] SymXIPS.kext - com.symantec.SymXIPS (8.2.2 - SDK 10.10) [Loaded] SymInternetSecurity.kext - com.symantec.internetSecurity.kext (14.2.1 - SDK 10.11) [Loaded] SymIPS.kext - com.symantec.ips.kext (14.2.1 - SDK 10.11) [Loaded] NortonForMac.kext - com.symantec.nfm.kext (14.2.1 - SDK 10.11) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 185 Apple tasks [Running] 111 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 183 Apple tasks [Running] 121 Apple tasks Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-07-02) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-06-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) [Running] com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2021-06-23) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-06-18) [Running] com.symantec.uiagent.application.NFM.plist (Symantec - installed 2019-07-23) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2020-11-04) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-07-02) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-05) [Running] com.jamf.management.daemon.plist (JAMF Software - installed 2021-03-10) [Running] com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2021-06-23) [Not Loaded] com.jamfsoftware.startupItem.plist (? 44b5eabd - installed 2021-06-23) [Loaded] com.jamfsoftware.task.1.plist (JAMF Software - installed 2021-06-23) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-06-18) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-01-29) [Loaded] com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2019-08-14) [Loaded] com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2019-08-14) [Other] com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2019-08-14) [Other] com.symantec.sep.Migration.NFM.plist (? a635c32 - installed 2019-08-14) [Running] com.symantec.sharedsettings2.NFM.plist (? 7786c96 - installed 2019-08-14) [Running] com.symantec.symdaemon.NFM.plist (Symantec - installed 2019-08-14) [Running] com.symantec.symqual.detail.NFM.plist (Symantec - installed 2019-08-14) [Loaded] com.symantec.symqual.panicreporter.NFM.plist (Symantec - installed 2019-08-14) [Loaded] com.symantec.symqual.submit.NFM.plist (Symantec - installed 2019-08-14) [Running] com.symantec.symseplps.NFM.plist (Symantec - installed 2019-08-14) [Loaded] com.twocanoes.WincloneHelper.plist (Twocanoes Software, Inc. - installed 2021-07-08) [Running] com.windscribe.helper.macos.plist (Windscribe Limited - installed 2021-05-19) User Launch Agents: [Loaded] com.epicgames.launcher.plist (Epic Games International, S.a.r.l. - installed 2021-07-12) [Running] com.samsung.portablessdplus.mon.plist (Samsung Electronics - installed 2021-06-26) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2021-07-10) User Login Items: [Running] Google Chrome (Google, Inc. - installed 2021-07-11) Application /Applications/Google Chrome.app [Not Loaded] Launcher Disabler (App Store - installed 2021-07-08) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2021-07-08) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] ProtonVPNStarter (ProtonVPN AG - installed 2021-03-19) Modern Login Item /Applications/ProtonVPN.app/Contents/Library/LoginItems/ProtonVPNStarter.app [Not Loaded] Sphero Edu Login Helper (App Store - installed 2020-12-15) Modern Login Item /Applications/Sphero Edu.app/Contents/Library/LoginItems/Sphero Edu Login Helper.app [Not Loaded] StartUpHelper (Spotify - installed 2020-09-01) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-07-02) Backup: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 200.00 GB - Disk used: 135.56 GB Destinations: B****P [Local] (Last used) Total size: 249.33 GB Total number of backups: 2 Oldest backup: 2021-07-08 13:38:30 Last backup: 2021-07-08 14:37:48 2 local snapshots Oldest local snapshot: 2021-07-11 17:20:16 Last local snapshot: 2021-07-12 10:47:24 Performance: System Load: 25.95 (1 min ago) 24.46 (5 min ago) 11.39 (15 min ago) Nominal I/O speed: 0.17 MB/s File system: 30.14 seconds Write speed: 994 MB/s Read speed: 1289 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 17 % Idle: 75 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) MRT (2) 27.67 % (Apple) SymDaemon 27.26 % (Symantec) EtreCheckPro 22.60 % (Etresoft, Inc.) WindowServer 16.54 % (Apple) Symantec 9.42 % (Symantec) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (8) 1023 MB (Google, Inc.) EtreCheckPro 581 MB (Etresoft, Inc.) Google Chrome 293 MB (Google, Inc.) kernel_task 123 MB (Apple) Google Chrome Helper (4) 117 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 906 B / 553 KB (Apple) SubmitDiagInfo 160 KB / 345 B (Apple) biometrickitd 103 KB / 12 KB (Apple) syspolicyd 30 KB / 6 KB (Apple) mDNSResponder 17 KB / 13 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) SymDaemon 15 (Symantec) mdworker (2) 9 (Apple) WindowServer 6 (Apple) Google Chrome Helper (Renderer) (8) 2 (Google, Inc.) mds 2 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 39 MB Used RAM: 5.36 GB Cached files: 2.60 GB Available RAM: 2.64 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-05-21 Lightroom CC (1) 2021-05-25 Safari (14.1.1) 2021-05-25 macOS Catalina-beveiligingsupdate 2021-003 (10.15.7) 2021-06-02 Pages (11.1) 2021-06-02 Google Earth (1.3.14.131) 2021-06-03 Keynote (11.1) 2021-06-03 Numbers (11.1) 2021-06-16 Microsoft AutoUpdate (4.30.20121301) 2021-06-18 Microsoft Edge (91.0.864.67) 2021-06-23 Parallels Desktop (1.6.1) 2021-06-26 Samsung Portable SSD Software 1.0 (1.7.2.4) 2021-06-27 CleanMyMac X (4.8.4) 2021-06-28 XProtectPlistConfigData (2149) 2021-06-28 MRTConfigData (1.81) 2021-07-01 Intune Company Portal (2.17.210602) 2021-07-02 Microsoft To Do (2.47) 2021-07-06 Winclone ({pkg_version}) 2021-07-08 OneDrive (21.119.0613) 2021-07-08 BootCamp (1.0) 2021-07-08 The Unarchiver (4.3.3) 2021-07-09 iMovie (10.2.5) 2021-07-11 Google Chrome (91.0.4472.114) 2021-07-12 Norton for Mac (14.2.0.199.0) 2021-07-12 Symantec Endpoint Protection SKU (14.2.0.199.0) 2021-07-12 Symantec Leerlingen (0) Clean up: /Library/LaunchDaemons/com.symantec.sep.Migration.NFM.plist /Library/Application Support/Symantec/Silo/NFM/Migration/RestoreSettings Executable not found Diagnostics Information (past 7-30 days): 2021-07-12 13:15:14 AdobeIPCBroker.app Crash (20 times) Executable: /Library/Application Support/Adobe/*/AdobeIPCBroker.app Details: dyld: in dlopen_preflight() 2021-07-12 11:50:07 com.symantec.SymLUHelper Crash (26 times) Executable: /Library/Application Support/Symantec/*/com.symantec.SymLUHelper Details: XPC API Misuse: Array mutated during iteration 2021-07-10 16:11:44 Cities.app Crash Executable: /Users/***/Library/Application Support/Steam/*/Cities.app Details: abort() called 2021-07-10 10:09:12 Google Chrome.app Hang Executable: /Applications/Google Chrome.app 2021-07-09 15:11:57 PlagueIncEvolved.app High CPU Use (3 times) Executable: ~/Library/Application Support/Steam/steamapps/common/PlagueInc/PlagueIncEvolved.app 2021-07-08 11:26:04 backupd High CPU Use (4 times) Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2021-07-07 21:11:32 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report


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Launchpad icons keep rearranging

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