Apple billing problem with my account

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Apple billing problem with my account

Hello, I've been receiving emails that there is an Apple billing problem with my account. I've called my visa credit card and there is nothing wrong with my card. I've tried to delete my card and reactivate it but it will not let me because my account is to other billings. Since then, my cell does not back up to icloud I have an iphone 12 and it has 128 GB so I do have plenty of space for my data. That being said, my last iphone I did purchase the extra data and I believe that is what my issue is and why I'm having all these problems with billing.

Thanks Rhonda W.

[Edited by Moderator]

Posted on Jul 9, 2021 1:53 PM

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Answer 1

Jul 10, 2021 11:20 AM in response to Charlie1725

These are Phishing Scams. Do NOT reply to them or give them ANY information.

See this link for more --> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Apple does NOT email you about billing issues. Apple does NOT email you at all.

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Answer 2

ManJor

Community Specialist

Jul 10, 2021 11:29 AM in response to Charlie1725

Hi Charlie1725,

Thank you for using Apple Support Communities.

We see that you are having a billing issue. It sounds like your payment method is not going through, is that correct? We want to help. You can follow the steps here: If your payment method is declined in the App Store or iTunes Store - Apple Support.

If you need further assistance with this after following those steps, you can Contact Apple for support and service - Apple Support.

Best Regards!

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Apple billing problem with my account

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