FaceTime screentime limits not working

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Ca77p Author

Level 1

9 points

FaceTime screentime limits not working

Why can my child use FaceTime for more than an hour and screentime only logs 6 seconds towards their daily app limit?

Posted on Jul 9, 2021 8:11 PM

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Answer 1

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Ca77p Author

Level 1

9 points

Jul 13, 2021 12:51 PM in response to Eric--F

I can try that. but just to clarify, the issue is not that it's "not blocking", the issue is that it's "not tracking" the time while facetime is being used (that may not change your next-steps recommendation).

While Facetime is being used the screentime is showing that the phone is in use (grey area on the screenshot provided previously), but the actual app time was only showing 6 seconds used, instead of about 1 hour.

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Answer 2

Eric--F

Community Specialist

Jul 10, 2021 2:28 PM in response to Ca77p

Hello Ca77p,

Thanks for asking the Apple Support Communities about Screen Time.

How is this set up? Please check if it's an App Limit, Downtime, or Communication Limit: Use Screen Time on your iPhone, iPad, or iPod touch HT208982

Also, make sure you are aware, FaceTime falls under Social Networking, so if you are using App Limits and limiting games, it's not considered a game and won't follow that setting: FaceTime Apple - Apple

"Category Social Networking"

Thanks.

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Answer 3

Eric--F

Community Specialist

Jul 13, 2021 11:15 AM in response to Ca77p

Hello Ca77p,

Thanks for double checking how things were set up. Since ScreenTime is not blocking FaceTime properly with the time expires, please contact Apple Support for more help with this.

Contact Apple Support

Cheers.

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Answer 4

Eric--F

Community Specialist

Jul 13, 2021 1:09 PM in response to Ca77p

Hello Ca77p,

Thanks for clarifying, but you are correct. As this is within the ScreenTime app, or the operating system iOS, the next step is to partner with an Advisor to investigate how to get this properly tracking the time.

Contact Apple Support

Thanks and have a wonderful day.

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Answer 5

Ca77p Author

Level 1

9 points

Jul 11, 2021 8:09 PM in response to Eric--F

Hi. It’s set up as part of the app limits. All social networking apps are selected in the limit setup. Tiktok and Instagram all log the time being used but FaceTime does not log the time being used.

communication limits have been set for downtime to only family. And downtime limits properly shut down FaceTime. It’s just that FaceTime does not get logged in the time usage when it’s being used during the day.

thanks

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Answer 6

Ca77p Author

Level 1

9 points

Jul 11, 2021 8:10 PM in response to Ca77p

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FaceTime screentime limits not working

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