when i have touch id enabled?

Why would i be prompted to put in my passcode when i have touch enabled

iPhone 8 Plus, iOS 14

Posted on Jul 10, 2021 1:18 AM

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Question marked as Top-ranking reply

Posted on Jul 10, 2021 8:12 PM

In addition to the articles kareng12 posted, you would be required to enter your passcode if:


  1. You powered your phone off, then back on
  2. You Force Restarted Your iPhone
  3. After you installed an iOS update
3 replies

Jul 10, 2021 7:52 PM in response to Maxhedrumor

Hi there Maxhedrumor!


Thank you for posting in Apple Support Communities. It sounds like your passcode was requested when you are using Touch ID. We have some information that you may find helpful.


We see that you reviewed our article "Share analytics, diagnostics, and usage information with Apple" and while it has great information, may not address the issue that you are experiencing.


Take a look here: If Touch ID isn't working on your iPhone or iPad


We hope this helps.


Cheers!

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when i have touch id enabled?

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