MacBook Pro battery released in 2017

Tamouna wrote:

I need assistance to file a complaint against Apple or/and request Apple to investigate the battery of my MacBook Pro. The thing is that in May 2019, I bought an Apple MacBook Pro in Basel, Switzerland, after two years the battery of the laptop is dead, and Apple doesn't take responsibility for that, because the consumer law protection for my item expired in May 2021. I'm pretty sure it is Apple's fault because a similar thing has happened with other MacBooks Pros released in 2017, here is their info: https://support.apple.com/13inch-macbookpro-battery-replacement

Apple says that this battery replacement program does not apply to my computer because it was released later and does not even want to investigate whether it is their fault or not. 

So please help me with advice, where and how should I file a complaint against Apple? I have been told that I should submit a complaint in Ireland, is that true?

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

Complaints—submit your Apple Feedback http://www.apple.com/feedback

Please understand that we are end users like you, not Apple, and can neither give "official" answers nor do we possess any contact information that is not published. We work from our experience.

The reference to Ireland is Apple's EU office there:

It is possible that you have some recourse through EU consumer protection laws. I am US-based so have no knowledge of what protection is afforded.

The "bottom line" is that complaints are far beyond the scope of this venue, making it hard for us to provide effective counsel due to our end-user status.

I repeat what I wrote previously:

Please understand that we are end users like you, not Apple, and can neither give "official" answers nor do we possess any contact information that is not published.

The "bottom line" is that complaints are far beyond the scope of this venue, making it hard for us to provide effective counsel due to our end-user status.



The AASP have diagnosed a problem in the battery.

The elegibility to replace you battery under the "non Touch Bar Replacement Program" is your MacBook serial number. If you run it on the website and it says that your computer doesn't qualified thats it, final word.

Same story for the "battery in your MacBook Pro won't charge above 1%", to qualifie for the battery replacement you need to have a "service recommended" status for your battery health. If not, your battery is not affected by the issue.

Any technician working at Apple or an AASP will follow the procedures and run your serial number + verify your battery status. In this particular case you need an Out of Warranty repair to replace your Top Case with battery.

Tamouna wrote:

Right now I live neither in US nor EU, moreover I can not travel to Switzerland. As per Apple Support advice I took my MacBook Pro for diagnostics to the authorized Apple service provider (there is no official Apple store). The statement of the diagnostics quotes "the problem of the battery" that's it. When I chatted and talked with Apple Support they were asking me about the result of diagnostics, it seems diagnostics does not show why it does not charge more than 1%. How do you think should I request authorized Apple service provider to check why there is a problem with battery? I paid the money for diagnostics.

If the battery in your 2016 or 2017 MacBook Pro won't charge past 1%—

The battery health status on these devices will also indicate "Service Recommended."

Published Date: February 09, 2021 

https://support.apple.com/en-us/HT212163