Screen is black
The iPad screen is black and not responding. Already tried a different charger and rebooting the iPad several times. Still it doesn’t work.
iPad Air, iOS 12
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If you already tried (to no avail) a "forced" restart of your iPad using these gestures:
- On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).
it might be a hardware (screen? battery?) problem, but we, just users like you, cannot diagnose that kind of issue remotely, sorry. If the issue persists, contact Apple Support, using this link:--> Get Support, or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector
After checking it out, they'll give you all the available options.
Regards
Giulio