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My iPhone SE 2nd gen freezes up on a black screen and even hard reboots don't always work. The last time it took plugging it in (already had 100% charge) and multiple reboot attempts? I read somewhere that this might be a firmware issue. Anyone else have this problem?
iPhone SE
This is relevant for frozen iPhone:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
You can try a clean install of your device after a factory reset to isolate:
First make sure you have a backup
How to back up your iPhone, iPad, and iPod touch - Apple Support
Then facory reset your device:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
And set it up without a backup. See if the issue persists.
If it still does not work it is a hardware issue and will need service:
Contact Apple for support and service - Apple Support
If that solved it there was a software issue. Try restoring the backup and see if it still works.
if that made the problem come back the backup is the problem
Good luck!
This is relevant for frozen iPhone:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
You can try a clean install of your device after a factory reset to isolate:
First make sure you have a backup
How to back up your iPhone, iPad, and iPod touch - Apple Support
Then facory reset your device:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
And set it up without a backup. See if the issue persists.
If it still does not work it is a hardware issue and will need service:
Contact Apple for support and service - Apple Support
If that solved it there was a software issue. Try restoring the backup and see if it still works.
if that made the problem come back the backup is the problem
Good luck!
iPhone se 2nd freezes on black screen
