You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Blurry Photos

90% of my photos have suddenly gone blurry and are not downloading when I try edit them or share them. I have just bought an extra 200MB date and I have also deleted a load of stuff so I have loads of space. I can still see all the images but they are blurred and inaccessible to edit. It just says ‘downloading’ but doesn’t actually download. Is there anything I can do ?? Thankyou !

iPhone 7, iOS 13

Posted on Jul 12, 2021 8:58 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2021 12:14 PM

Did you already enable "Optimise iPhone Storage" in the Settings > Your name > iCloud > Photos? How much free storage is actually on your iPhone? Buying more cloud storage will not help, if the local storage on your iPhone does not suffice to store at least the smaller, optimised versions of all your photos. For example, as an estimate, if you are having 500 GB photos in iCloud Photos, you should at least have 50 to 100 GB of local storage for the smaller, optimised versions directly on your iPhone. It is not possible to remove the photos completely from your iPhone. You need storage for the optimised versions, and you need storage for the high resolution, full versions of the Photos you want to use currently and view at the full resolution.


1 reply
Question marked as Top-ranking reply

Jul 12, 2021 12:14 PM in response to Jasminlala

Did you already enable "Optimise iPhone Storage" in the Settings > Your name > iCloud > Photos? How much free storage is actually on your iPhone? Buying more cloud storage will not help, if the local storage on your iPhone does not suffice to store at least the smaller, optimised versions of all your photos. For example, as an estimate, if you are having 500 GB photos in iCloud Photos, you should at least have 50 to 100 GB of local storage for the smaller, optimised versions directly on your iPhone. It is not possible to remove the photos completely from your iPhone. You need storage for the optimised versions, and you need storage for the high resolution, full versions of the Photos you want to use currently and view at the full resolution.


Blurry Photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.