Apple iPhone case has ripped at the top of it

I bought an Apple phone case for my new iPhone 12 mini from the Apple store in December 2020. I was hesitant to buy an expensive case, but I read good reviews and have loved it since I got it.


The case has ripped at the top of it. I haven’t dropped my phone or anything I can think of, is there anything that can be done about this?


Thanks for your help.


[Re-Titled by Moderator]

Posted on Jul 12, 2021 5:50 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2021 5:54 PM

I know Apple cases do have a one year warranty but those have their limitations. If the case fails under normal use, contact Apple Support so you can make a Genius Bar reservation, then if agreed you could have it replaced.

You can contact support here:


https://getsupport.apple.com/


Hope it helps!

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple iPhone case has ripped at the top of it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.