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📰 Newsroom Update
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Already 2 months when I turn on ANY song in offline, it plays for 15 seconds and turns off !!!
I pay for the student subscription. Help please, I'm tired of this problem. Very upset :(
Never had such problems before!
Проблема в том, что когда я включаю любую песню которую загрузила, то она играет всегда до 15 секунды и выключается!!! Помогите решить, очень устала. Деньги списываются за подписку, а слушать нормально музыку не могу.
adina67,
Since you're still having issues with the Apple Music app let's try to sign out and sign back into Settings > Apple ID > Media & Purchases and then try to Play music on iPhone again. If you still have issues with Apple Music after signing out and signing back into Settings, then please know that we have received reports of this behavior and we're still investigating. Make sure to keep your iPhone software up to date.
Have a nice day.
adina67,
Since you're still having issues with the Apple Music app let's try to sign out and sign back into Settings > Apple ID > Media & Purchases and then try to Play music on iPhone again. If you still have issues with Apple Music after signing out and signing back into Settings, then please know that we have received reports of this behavior and we're still investigating. Make sure to keep your iPhone software up to date.
Have a nice day.
Hi adina67,
Thank you for using the Apple Support Communities.
We understand that you are having issues with the Apple Music app and we're happy to help! If you haven't already done so we recommend you follow the steps below and check to see if the problem is still there after each one:
Let us know if this helps.
Take care.
Good evening! I did all the points and it didn't help me! I rebooted the phone million times, deleted the Apple Music and all downloaded music and downloaded it again, the update is the latest, the student status is confirmed, dolby atmos and loseless audio are disabled. The phone itself works perfectly, but it is the downloaded music that DOES NOT PLAY (2 months!) for more than 15 seconds! Or it just stops in the middle of the song. What to do! :(
Hi! Thank you. I did last way to solve the problem. And now i'm listening music offline without problems. Hope, that it's not only for one day! :)
ISSUE with apple music. Проблема с APPLE MUSIC.
