Your screen is on, but it doesn't respond when you tap, slide, or try other gestures

my screen is on, but it doesn't respond when you tap, slide, or try other gestures

iPhone 12, iOS 14

Posted on Jul 13, 2021 4:58 PM

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Question marked as Top-ranking reply

Posted on Jul 13, 2021 5:06 PM

Try the steps in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If that does not help your phone might need service:

Contact Apple for support and service - Apple Support


Good luck!

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Your screen is on, but it doesn't respond when you tap, slide, or try other gestures

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