Newsroom Update
The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
My sons iPad randomly went into a reboot mode. With the laptop and charger screen. I tried updating and it said it couldn't and said it needed reboot. So I tried to reboot it and it's still saying it's not able to do so and still won't let me use the iPad and starts over on the laptop of the reboot stage.
iPad (6th gen) WiFi, Cellular
If an update and a factory reset doesn’t work (and it well may not), use the Get Support link in the upper right of this webpage and discuss your options and alternatives with Apple, as it would appear this iPad has developed a hardware problem.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
If an update and a factory reset doesn’t work (and it well may not), use the Get Support link in the upper right of this webpage and discuss your options and alternatives with Apple, as it would appear this iPad has developed a hardware problem.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Your iPad must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
iPad issues
