Does anyone know how to reopen a chat? I was speaking to three different operators yesterday and now I can’t connect to support. It keeps asking for my serial number and then telling me I am not eligible. I backed up yesterday and now I’m waiting for assistance to reinstall OS on my iMac.
[Re-Titled by Moderator]
Welcome to Apple Support Communities.
It's easy to reinstall macOS. Follow the steps here: How to reinstall macOS - Apple Support.
Make sure you have a backup first!
-Jack
What year model is the iMac that you are wanting support for.
see > https://support.apple.com/en-us/HT201634
We are willing to try help and help you out, but we need to know exactly which iMac you have and what problem(s) you are having.
Just keep in mind, that we here at the Apple Support Communities, are just other Apple users like yourself.
Hi,
I already had my case open yesterday
until today website given to me unable download old osx
[Personal Information Edited by Moderator]
Why can't I back up my iPhone to the cloud when I have storage available. Message telling me I don't have enough storage
Hello, catharine274.
Please start a fresh discussion to avoid confusion and so that users can give your situation the full attention it deserves.
Does anyone know how to reopen a chat with support?
