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My old iPad is disabled due to was unable to recall the PIN. I would like to use it, but official support on Apple.com is useless as I don’t know this iPad’s serial #, nor its IMEA #, does not have a SIM card either. I don’t have a computer either. Help!
iPad, iPadOS 14
a computer is needed to restore it, if you don't own one then a friend, relative, public lib or computer store computer can be used
connect it to the computer by cable and read
If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
about not knowing your serial number
read this and check the back
Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support
a computer is needed to restore it, if you don't own one then a friend, relative, public lib or computer store computer can be used
connect it to the computer by cable and read
If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
about not knowing your serial number
read this and check the back
Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support
If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
disabled ipad
