Messages app opening wrong thread

When I receive an SMS from my bank and I tap on the notification, then Messages app opens, but not in the thread that contains the new message, but in some other.


It even happens, if in navigate to the correct new message, got to home screen and then tap on Messages. It opens in the wrong thread (the same one as before).


The wrong thread seems to have the same sender than the correct one (the messages are sent from the bank with no phone number, just the name of the bank, the name is same in both threads)


The "wrong" thread contains just one message, from several years ago).

It seems Messages can not properly tell one thread from another.


Any idea how to resolve this? Report bug?

Posted on Jul 15, 2021 6:50 AM

Reply
3 replies

Jul 16, 2021 7:45 AM in response to xerces8

Hi xerces8,


Thank you for using the Apple Support Communities.


We understand that some messages are opening up to the wrong thread and we're happy to help! To help us isolate and resolve your problem let's try the steps below and check to see if the problem is still there after each one: 


  1. Quit Messages app and reopen the app: Quit and reopen an app on iPhone
  2. Restart iPhone
  3. Force restart iPhone
  4. Back up iPhone and Update iOS on iPhone 
  5. Hide duplicate contacts on iPhone
  6. Turn iCloud Messages off and then back on: Use Messages in iCloud


Let us know if this helps.


Take care.


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Messages app opening wrong thread

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