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iCloud fails to sync all photos dropped into iCloud Photos folder on Windows 10

Background: My wife and I have used iCloud for years for photos from our iOS devices, not problem syncing from iOS to iCloud and to my Windows system. However, prior to converting to all cloud storage for our photo library, we had a PC with years of photos. I have copied those photos from the old drive to my current Win10 system.


I have been attempting to have iCloud Photo sync all these old photos into the cloud for a couple days now. It appears that *some* of the photos sync - and I can see them on iCloud (website) and my iOS devices (iPhone and iPad), but some do not. And checking the status of those 'missing' files shows that they do not have a status indicator, and the toolbar tip says "Excluded (not synced)".


I have been unable to complete moving my old photo library to iCloud despite having plenty of additional storage in iCloud. (I'm showing 118GB available) About 44GB of photos are failing to sync at this point.


Of course, the usual Windows restart as first line of defense fails to have any more photos uploaded from the folder.



This screenshot shows that folders 2001, 2002, 2003, and 2004 are synced (and freed from my Windows folder -- as I want them to live in iCloud and not on my PC); however, the remaining folders 2005, 2006, 2007, 2008, 2009, 2010, 2011, and 2017 have no status. Folders 2012, 2013, 2014, 2015, and 2016 appears to be synced - but if I dive into the structure below, a few random photos fail to sync. (see below)


Here you can see that IMG_7558 has been skipped over for no explainable reason. This strange behavior continues throughout the folder structure with no pattern I can recognize. I also can say that iCloud Photo is not making any further attempts to sync additional photos as the status shows 'up-to-date'. (see below) And no network activity is being recorded from iCloud's processes.



In addition, Apple Support Docs would have me 'turn off and on' iCloud; however, a very large warning pops up about deleting all the photos from the local device (Win10PC) -- which would mean I would have to *recopy* from the old PC's drive, again. Not something I'm really looking forward to repeating if at all possible.

Windows, Windows 10

Posted on Jul 15, 2021 7:23 AM

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3 replies

Jul 16, 2021 7:59 AM in response to sstreet98

Hi sstreet98, 




Thank you for reaching out to Apple Support Communities. 




From your post, we see that you have an issue syncing photos with iCloud and your PC. We want to help. To make sure that everything is being covered, please look at this article that talks about how to  Set up and use iCloud Photos on your Windows PC


Also, here are the steps to take If your iCloud Photos aren't loading on your PC


Hope that helps.



Best Regards.

Jul 16, 2021 8:15 AM in response to SnickZ.

Thanks for the reply; but, yes I did indeed go through all those documents and suggestions prior to my posting. My issue is specifically getting iCloud for Windows to complete syncing the added folders to the Photo folder. It started, synced 10Gb or so of photos, then stalled for an unknown reason - leaving about 40Gb to go.


As an additional troubleshooting step, I have taken a photo with my iPhone, and it has appeared in the Photos folder - which I can then view it without any issues. This leads me to believe that my iCloud connection is valid and working, just that some internal database/tracking of the added folders and files to the Photos library has become 'broken'.

iCloud fails to sync all photos dropped into iCloud Photos folder on Windows 10

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