You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I could not make purchases, I am getting an error "Your purchases Could not be Completed"

I could not make purchases, I am getting an error "Your purchases Could not be Completed"

iPhone XS Max, iOS 14

Posted on Jul 15, 2021 5:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2021 8:24 PM

Various forms of this old and somewhat unspecific message ultimately lead you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005

It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that there's a problem. Check with your financial institution about the status of your card. Also make sure that the name and address with Apple correspond exactly to that which your bank has for you.


If nothing in that document provides resolution then


Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services

1 reply
Question marked as Top-ranking reply

Jul 15, 2021 8:24 PM in response to FatmaMedhioub

Various forms of this old and somewhat unspecific message ultimately lead you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005

It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that there's a problem. Check with your financial institution about the status of your card. Also make sure that the name and address with Apple correspond exactly to that which your bank has for you.


If nothing in that document provides resolution then


Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services

I could not make purchases, I am getting an error "Your purchases Could not be Completed"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.