When I play the downloaded music it stop at 15 seg. Not in all the musics but in the most of them

Question

Level 1

9 points

When I play the downloaded music it stop at 15 seg. Not in all the musics but in the most of them

The downloaded music stop all the time, it’s like I hadn’t downloaded it. The most of the times it got stop at 15 seconds.

Posted on Jul 15, 2021 10:46 PM

Reply

Answer 1

Best reply

hcsitas

Level 6

11,402 points

Jul 16, 2021 12:35 AM in response to Cizu26

It’s a known problem, several similar posts here. Hopefully, a fix is just around the corner but until then, to workaround, enable Cellular for Music and be sure to play only downloaded stuff when on the road.

Reply

Answer 2

Jul 16, 2021 10:05 PM in response to hcsitas

Same as what I am experiencing. Whenever I play offline or downloaded music. All of it are stopping at 15 seconds.

I tried re downloading all of it. It has been fixed for a while but same issue has reoccured. Is the anything that can try? Thanks!

Reply

Answer 3

Cizu26 Author

Level 1

9 points

Jul 17, 2021 5:22 PM in response to hcsitas

i usually travel a lot, that’s why I downloaded music, and I make sure that I play only downloaded music, and still most downloaded music stops after 15 seconds.

i re downloaded it again twice, but the problem persists.

Reply

Answer 4

Jul 18, 2021 5:32 AM in response to hcsitas

Yes we can definitely use cellular data if in case that wifi is not available. But the main thing here is we are subscribing because we want to download or play music offline so that it will not consume more cellular data if we're out.

Reply

Answer 5

hcsitas

Level 6

11,402 points

Jul 18, 2021 5:54 AM in response to Justchuckk

Here’s my original reply again

”It’s a known problem, several similar posts here. Hopefully, a fix is just around the corner but until then, to workaround, enable Cellular for Music and be sure to play only downloaded stuff when on the road”