A problem was detected with the TrueDepth camera. Face ID has been disabled.
A problem was detected with the TrueDepth
camera. Face ID has been disabled
Suddenly found that message on my iPhone XS and can’t setup Face ID Anymore .
A problem was detected with the TrueDepth
camera. Face ID has been disabled
Suddenly found that message on my iPhone XS and can’t setup Face ID Anymore .
Welcome AxlAung,
Thank you for using Apple Support Communities. Based on your post, Face ID has been disabled on your iPhone XS. We'll do our best to assist.
Due to the error we see here, these are the steps we'd recommend to take:
Should you continue to receive this exact error, 'Face ID has been disabled' or 'Face ID is not available' then bring in the iPhone for an inspection: iPhone Repair & Service
To prepare for your visit: Get your iPhone, iPad, or iPod touch ready for service
Find a service center by selecting your region and searching nearby here: Find Locations
Note: Due to the current conditions around the world, some stores may have limited hours or appointment times. They also may require specific things to visit them (Such as, scheduling an appointment, wearing a mask, calling to check-in, etc.).
Hoping this helps out, take care!
Exactly same thing happening here after a small water splash, despite the update to iOS 15.
I can't even restart the Face ID, since the phone just won't allow me to do anything about it because of this TrueDepth problem.
Q: A problem was detected with the TrueDepth camera. Face ID has been disabled.
i tried resetting all settings, factory restoring, reinstalling ios with itunes, ipsw files, activating lost mode……… nothing worked and left with this error “ face id has been disabled”
front portrait also doesn’t work…..
i think its a software bug after updating to ios 15.0.1 so please make a fix in next ios15.1 update
Oddly enough, same issue, yet the iPhone XS tests perfectly fine. Mine stopped working immediate after an iOS upgrade. I was told “format it and it will be fine but you can’t use your backup”. Well, I can safely say there is nothing wrong with the backup and formatting and setting up as new did naff all
to fix it.
Put your iPhone into Airplane Mode, wait for 30 seconds, and then turn it off. Wait again for another 30 seconds, and then turn on the device. Check if the error persists. Hopefully, resetting your connection to Apple’s servers solves the problem.
If you still can’t use Face ID, go to Settings, tap General and select Software Update. Update your iPhone to the latest iOS version, and restart it. Check if Face ID works as expected.
Set up Face ID in Airplane Mode
Other users said they solved the problem after resetting Face ID while in Airplane Mode.
Reset iPhone Settings
Erase all of your iPhone’s settings, and check if this method solves the problem.
Restore Your iPhone via iTunes
Try restoring your iPhone using iTunes. If this is a software-related issue, restoring your device should strike the software problem off the list. Some users suggested not using the backup option when restoring your device. Sometimes, your backup can get corrupted. If you use corrupted backup data to restore your device, the problem won’t go away.
By: https://appletoolbox.com/fix-problem-detected-with-truedepth-camera-iphone/
No way Apple will recommend what solved my issue, but here is my story:
I’ve had this problem for about a week and a half. It is most likely an internal issue with my true depth camera, considering that whenever the error persists my “portrait mode” fails to work on my front camera (which has to use true depth).
I’ve done about every different method of trouble shooting the internet has to offer. I’ve miraculously fixed my phone 3 times, only for it to fail in less than 24 hours each time. After going through all the solutions, i was left with repair as the last option which is about $300-$500 (so I’ve read). Since the only thing standing between my phone and the grave was entering a passcode every time I lifted my phone or wanted to get into some apps, I decided I had nothing to lose.
So, with my phone in one hand, I banged the top corner against the bottom of my other hands palm a few times. Maybe out of frustration, maybe out of a stroke of genius, but I went to my camera and tried portrait mode and to my surprised it worked. I was then able to set my Face ID.
so maybe a little bit of tough love is all you need. Apple pls don’t cancel me 🙏🏻
The problem is apple Is a corrupt business. A majority of the time this will pop up with the slightest incident or if you ever break anything and try to repair it. They will deactivate this. Causing you to go in and spend more senseless money on a product that has not changed in years. Apple is the true meaning of communism. They bleed all their customers out of their money. The right to repair exists and Apple does everything they can to force people to repeatedly waste money. It's a dam shame!
can you exactly describe how you banged on your phone? Which side and how hard 😉
Same problem here: Problem with TrueDepth camera after Update to IOS 15. I tried everything (except the banging), nothing worked. No repair option in store, just exchange-offer for >500$…really frustrating. I won’t buy a new IPhone, this is ridiculous, Apple!
It stopped working after like 24 hours of doing this but it was a fun theory while it lasted. I will definitely be trading this bad boy in for a newer model. Definitely not going to shell out cash for repair when I can trade it in for a phone with 5G.
I would like to join to the club.
Face ID doesn’t work after easy water splash. What the **** Apple?
truedepth
mor for you iphon
I'm have the exact same issue with the TrueDepth camera a few minutes after a water splash on my iPhone Xs which is expected to be waterproof...
Appointment is settle at Genius Bar tomorrow... but it's planed to buy a new iPhone. This is native disfunction which should be taken under warranty as it limits the phone usage.
I have to precise that my iPhone Xs is in perfect condition, never been out of its protection case and with glass protection also.
Wait and see.
A problem was detected with the TrueDepth camera. Face ID has been disabled.