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A problem was detected with the TrueDepth camera. Face ID has been disabled.

A problem was detected with the TrueDepth

camera. Face ID has been disabled


Suddenly found that message on my iPhone XS and can’t setup Face ID Anymore .

Posted on Jul 16, 2021 8:26 AM

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Question marked as Best answer

Welcome AxlAung,


Thank you for using Apple Support Communities. Based on your post, Face ID has been disabled on your iPhone XS. We'll do our best to assist.


Due to the error we see here, these are the steps we'd recommend to take:


  1. Check for updates, back up and get up to date, if needed: Update your iPhone, iPad, or iPod touch
  2. If Face ID isn't working on your iPhone or iPad Pro
  3. Ensure the ring/silent switch is set to ring, not silent.
  4. Any restrictions set up on this device? Check in Settings > Screen Time > Content & Privacy Restrictions. If so, disable these restrictions, restart the iPhone and test out the issue.
  5. Restart the iPhone
  6. Attempt to complete Face ID enrollment continuously for at least a full minute in a well lit environment.


Should you continue to receive this exact error, 'Face ID has been disabled' or 'Face ID is not available' then bring in the iPhone for an inspection: iPhone Repair & Service

To prepare for your visit: Get your iPhone, iPad, or iPod touch ready for service

Find a service center by selecting your region and searching nearby here: Find Locations


Note: Due to the current conditions around the world, some stores may have limited hours or appointment times. They also may require specific things to visit them (Such as, scheduling an appointment, wearing a mask, calling to check-in, etc.).


Hoping this helps out, take care!

Posted on Jul 17, 2021 9:11 AM

34 replies

Oct 17, 2021 3:38 AM in response to AxlAung

Q: A problem was detected with the TrueDepth camera. Face ID has been disabled.


i tried resetting all settings, factory restoring, reinstalling ios with itunes, ipsw files, activating lost mode……… nothing worked and left with this error “ face id has been disabled”

front portrait also doesn’t work…..

i think its a software bug after updating to ios 15.0.1 so please make a fix in next ios15.1 update

Oct 21, 2021 12:37 PM in response to AxlAung

Put your iPhone into Airplane Mode, wait for 30 seconds, and then turn it off. Wait again for another 30 seconds, and then turn on the device. Check if the error persists. Hopefully, resetting your connection to Apple’s servers solves the problem.


If you still can’t use Face ID, go to Settings, tap General and select Software Update. Update your iPhone to the latest iOS version, and restart it. Check if Face ID works as expected.


Set up Face ID in Airplane Mode

Other users said they solved the problem after resetting Face ID while in Airplane Mode.


Reset iPhone Settings

Erase all of your iPhone’s settings, and check if this method solves the problem.

  1. Go to Settings, and select General.
  2. Select Reset iPhone, and tap Reset All Settings.
  3. Confirm your choice, enter your passcode, and tap Reset All
  4. Wait until your iPhone finishes clearing all of your settings.
  5. Your iOS device should restart automatically.
  6. Check if you’re still getting the same TrueDepth error message.


Restore Your iPhone via iTunes

Try restoring your iPhone using iTunes. If this is a software-related issue, restoring your device should strike the software problem off the list. Some users suggested not using the backup option when restoring your device. Sometimes, your backup can get corrupted. If you use corrupted backup data to restore your device, the problem won’t go away.


By: https://appletoolbox.com/fix-problem-detected-with-truedepth-camera-iphone/





Nov 2, 2021 8:26 PM in response to AxlAung

No way Apple will recommend what solved my issue, but here is my story:


I’ve had this problem for about a week and a half. It is most likely an internal issue with my true depth camera, considering that whenever the error persists my “portrait mode” fails to work on my front camera (which has to use true depth).


I’ve done about every different method of trouble shooting the internet has to offer. I’ve miraculously fixed my phone 3 times, only for it to fail in less than 24 hours each time. After going through all the solutions, i was left with repair as the last option which is about $300-$500 (so I’ve read). Since the only thing standing between my phone and the grave was entering a passcode every time I lifted my phone or wanted to get into some apps, I decided I had nothing to lose.


So, with my phone in one hand, I banged the top corner against the bottom of my other hands palm a few times. Maybe out of frustration, maybe out of a stroke of genius, but I went to my camera and tried portrait mode and to my surprised it worked. I was then able to set my Face ID.


so maybe a little bit of tough love is all you need. Apple pls don’t cancel me 🙏🏻

Nov 9, 2021 2:10 PM in response to AxlAung

The problem is apple Is a corrupt business. A majority of the time this will pop up with the slightest incident or if you ever break anything and try to repair it. They will deactivate this. Causing you to go in and spend more senseless money on a product that has not changed in years. Apple is the true meaning of communism. They bleed all their customers out of their money. The right to repair exists and Apple does everything they can to force people to repeatedly waste money. It's a dam shame!


Dec 26, 2021 1:23 PM in response to AxlAung

I'm have the exact same issue with the TrueDepth camera a few minutes after a water splash on my iPhone Xs which is expected to be waterproof...


Appointment is settle at Genius Bar tomorrow... but it's planed to buy a new iPhone. This is native disfunction which should be taken under warranty as it limits the phone usage.


I have to precise that my iPhone Xs is in perfect condition, never been out of its protection case and with glass protection also.


Wait and see.

A problem was detected with the TrueDepth camera. Face ID has been disabled.

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