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Hi my Mac is displaying a file with a question mark


nothing on your page is helping it :(

MacBook Pro 13″, OS X 10.11

Posted on Jul 16, 2021 8:34 AM

Reply
Question marked as Apple recommended

First, please confirm that you do have a good internet connection. You say it does not seem to be working. In order to properly evaluate, we need to know specifics. What exactly does or does not happen. Have you confirmed that the computer is actually on? Maybe the fall damaged something and it isn't powering up. Does your screen show anything? If so what?

Posted on Jul 16, 2021 10:11 PM

8 replies

Jul 16, 2021 4:57 PM in response to Ronasara

I will assume that your attempt to update the OS resulted in the data being corrupted during the download. That sometimes happens. Normally, though, the file will then not install. The next step is to restart the computer in the Internet Recovery Mode and press the Command + Option + R keys at startup. This will install the original operating system your computer came with. Once that's done, you may update or upgrade to whatever newer version you were installing. I recommend that when you do the download(s) you only use a wired Ethernet connection. Not Wi-Fi. it's much slower and can often cause these problems. Hope that works for you.

Jul 16, 2021 6:35 PM in response to Ronasara

Hi! I’ve tried with no success :(

my cat knocked my computer off my desk when it was downloading the update and everything just stopped!


the laptop didn’t call far or even that hard but it did stop the update. So I turned it off and back on.


what steps do I try now when Command + Option + R does not seem to be working.


thank you


Question marked as Apple recommended

Jul 16, 2021 10:11 PM in response to EllaYeat

First, please confirm that you do have a good internet connection. You say it does not seem to be working. In order to properly evaluate, we need to know specifics. What exactly does or does not happen. Have you confirmed that the computer is actually on? Maybe the fall damaged something and it isn't powering up. Does your screen show anything? If so what?

Hi my Mac is displaying a file with a question mark

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