11 Replies Latest reply: Aug 15, 2010 10:33 PM by Dr. Adi
Herbert Spencer Level 1 Level 1 (0 points)
My original battery is swollen up and unusable. The biggest symptom was not being able to type anything properly with the cursor jumping around all over the place and deleting everything I'd written. Took the battery out and everything is fine.

The question is is there some way of maintaining these things so this won't happen again, or are these just defective batteries? I'm getting a little miffed at the inferiority of our Mac's hardware. I just had to replace the hard drive in my wife's iMac for over $400 and now this. Never had hardware problems like this before with any PC that cost a fraction of what I've spent on my Mac's

I've also read where Snow Leopard may have contributed to this problem. Any truth, or possibility, to that? I bought a 5 copy version of Snow Leopard and was so unimpressed with it that I haven't installed it on the iMac. This is sort of 3 strikes and you're out if Mac doesn't step up and take responsibility for this battery problem.

Not trying to be a troll here, for the most part I love the software, but these hardware problems and Apple's failure to address some of the bugs in Snow Leopard have truly shaken my confidence in the company.

Macbook, Mac OS X (10.6.1)
  • Jay Bullock Level 4 Level 4 (3,800 points)
    Call AppleCare about the battery, because it is a dangerous defect (not related to Snow Leopard) and even if you're out of warranty Apple should replaces it. Do not continue to use the battery.
  • rz22g Level 1 Level 1 (60 points)
    In addition.. if the battery is swollen I suggest not only to stop using it but do not store it in your home or car, etc. It if shorts and ruptures the results can be catastrophic.
  • Herbert Spencer Level 1 Level 1 (0 points)
    I would be remiss if I did not let folks know how this was handled. After your marvelous advice I made an appointment at our local Apple store. I walked in and the following conversation occurred:

    "How can I help you?"

    "I have a defective battery (holds battery up)."

    "Would you like a new one?"

    "Yes, please"

    That's it. No questions. Not, when did you buy your computer, nothing. Went to the wall pulled a new one off, installed it and sent me on my way. Between Apple Discussions and service like that, you can't get any better.
  • Jay Bullock Level 4 Level 4 (3,800 points)
    Glad to hear it!
  • madcat713 Level 1 Level 1 (0 points)
    Hi, i had a 2 year black macbook. My battery is swollen too =(.
    Is it a warranty case?
  • Jay Bullock Level 4 Level 4 (3,800 points)
    Contact Apple.
  • Herbert Spencer Level 1 Level 1 (0 points)
    If you have a local store, make an appointment and the procedure should be as I described above for my 2 year old white Macbook.
  • j9lane9w Level 1 Level 1 (0 points)
    I thought I would add my experience. So my Macbook (Mid-2007) had a swollen battery that affected the trackpad clicking. Unfortunately I was just out of warranty by a couple of weeks. I decided to take it in to the Genius Bar anyway. When I told the guy at the Genius Bar about the problem he replaced it no questions asked! So if anybody is has a swollen battery, take it in to the Apple Store and they should help you out no problem.
  • Dr. Adi Level 1 Level 1 (0 points)
    My battery is swollen too. I went to an authorized reseller where I purchase my MacBook last weekend but they asked me to buy a new battery. I told them about this thread and they asked me to call Apple Toll-Free number. So today I called the Toll-Free number and they said it's not covered under any replacement program! So they ask me to buy a new battery which cost me a fortune!
  • Herbert Spencer Level 1 Level 1 (0 points)
    I think the key word here is reseller. I went to an Apple store. A reseller (Best Buy, etc.) has no interest in solving customer services issues, they just want to sell stuff. Also, communing with Apple care over the Internet is a lot different than confronting a customer in an Apple store who's waving around one of their products that looks like it's going to explode.
  • Dr. Adi Level 1 Level 1 (0 points)
    Unfortunately there are no Apple store in my country. :'(