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Noise cancellation is not working, why

I’m just wondering how come my brand new AirPods Pro (fresh out the box) noise cancellation is not working? The transparency works but not noise cancellation. When I used the controls for noise cancellation it just sound regular (still hearing everything around me ). I got these AirPod pro especially for the noise cancellation and they don’t even work? This is very upsetting, how can I fix this?

iPhone 6s Plus, iOS 14

Posted on Jul 16, 2021 2:27 PM

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Question marked as Top-ranking reply

Posted on Jul 16, 2021 2:54 PM

Please take a look at the steps at If Active Noise Cancellation isn't working as expected on your AirPods Pro – Apple Support (UK) to help solve this issue, please note that even though this is a UK link, the steps will work for you in your location.


Let me know how you get on!

1 reply
Question marked as Top-ranking reply

Jul 16, 2021 2:54 PM in response to kay-kay51

Please take a look at the steps at If Active Noise Cancellation isn't working as expected on your AirPods Pro – Apple Support (UK) to help solve this issue, please note that even though this is a UK link, the steps will work for you in your location.


Let me know how you get on!

Noise cancellation is not working, why

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