Older iPad - cannot add email account

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Level 1

55 points

Older iPad - cannot add email account

I'm trying to set up my old iPad 2 for a relative to use for FaceTime, but I'm unable to set up her email address (which is an outlook.com address) on the iPad. I'm never given the opportunity to enter the credentials, and the account is displayed with a question-mark in the account list. This happens no matter how many times I delete and re-enter it. It goes like this:

Select "Add Account"
Select "Outlook.com" from the list
A new screen pops up, and then disappears, and a dialog indicates "Unable to verify account information"
A dialog says "Enter the password for the Outlook account "(null)"

I can't find a way around this--and no time am I offered the option to enter the actual account info. Running the latest compatible iOS version--10.3.3

Thanks for any assistance!

iPad 2

Posted on Jul 17, 2021 8:20 AM

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Answer 1

Top-ranking reply

Yetiiii

Level 1

13 points

Jul 18, 2021 10:29 PM in response to kamote0628

Sorry to piggyback your query Poiks2 but I was searching for an answer to this very problem as I have exactly the same issue with outlook email on iOS 10.3.3. I deleted my email account and tried to set it up again, outlook doesn't work, all the other emails do though (yahoo etc) so I guess outlook is no longer supported on this old system.

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Answer 2

kamote0628

Community Specialist

Jul 18, 2021 10:16 AM in response to Poiks2

Hi Poiks2,

We appreciate you reaching out to us. You can count on us to do our best to assist you or get you pointed in the right direction.

We understand that you are experiencing issues setting up FaceTime for a relative. The articles below may help. Use FaceTime with your iPhone, iPad, or iPod touch

If you get an error when trying to activate iMessage or FaceTime

Take care!

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Answer 3

kamote0628

Community Specialist

Jul 18, 2021 2:06 PM in response to Poiks2

Poiks2,

We appreciate the clarification. Below is an article that may help.

Add an email account to your iPhone, iPad or iPod touch

Have you tried adding multiple accounts? Does it seem like the issue is happening to a specific email account?

Please keep us posted.

Take care!

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Answer 4

Poiks2 Author

Level 1

55 points

Jul 18, 2021 1:57 PM in response to kamote0628

Hi, thanks for trying to help, but the problem is with setting up an email account on an iPad 2 that can only run iOS 10.3.3

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Answer 5

kamote0628

Community Specialist

Jul 19, 2021 12:05 PM in response to Poiks2

Poiks2,

If the issue is isolated to a specific email provider, we recommend that you reach out to your email provider for further assistance.

Take care!

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Answer 6

Poiks2 Author

Level 1

55 points

Jul 19, 2021 10:29 AM in response to Yetiiii

Thanks for commenting. I'm actually glad to know it's not just me, but at the same time now I need to come up with another solution, and I probably won't have time to do so before the iPad gets on a plane for India, on it's way to my tech-challenged mother-in-law.

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