How can I change the BILLING address on my apple card?

I can log in and change the shipping address and have done so. The billing address is greyed out and won't allow me to change it

Posted on Jul 17, 2021 10:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2021 10:54 AM

Hi, here are the steps to see or change your billing address,


Access your account information


Quickly find or edit your information and customize your account preferences.

See or edit your billing address

  1. Open the Wallet app on your iPhone and tap Apple Card.
  2. Tap the more button .
  3. Under Billing Address, tap your address.

To change your billing address, tap Update Billing Address and provide your billing address information. When you enter a new billing address, use the two-letter abbreviation for your state. A physical address is required to apply for Apple Card and to receive your titanium Apple Card shipment. You can also use a military address.


Please allow 24 to 48 to update all your records.


Here is a link to the entire Apple Support article,


https://support.apple.com/en-us/HT209228


I hope this helps.


9 replies
Question marked as Top-ranking reply

Jul 17, 2021 10:54 AM in response to Polekat22

Hi, here are the steps to see or change your billing address,


Access your account information


Quickly find or edit your information and customize your account preferences.

See or edit your billing address

  1. Open the Wallet app on your iPhone and tap Apple Card.
  2. Tap the more button .
  3. Under Billing Address, tap your address.

To change your billing address, tap Update Billing Address and provide your billing address information. When you enter a new billing address, use the two-letter abbreviation for your state. A physical address is required to apply for Apple Card and to receive your titanium Apple Card shipment. You can also use a military address.


Please allow 24 to 48 to update all your records.


Here is a link to the entire Apple Support article,


https://support.apple.com/en-us/HT209228


I hope this helps.


Jul 18, 2021 8:03 AM in response to Polekat22

Hi, how long has it been since you updated the Apple Card billing address? Have you selected the Apple Card as your default payment method? If the Apple Card is not the default payment method and you have multiple billing addresses, it will display the billing address of the default card.


If your Mac is not running the latest Mac OS compatible with your system, change address may be grayed out.


Here is a link to an Apple Support article that covers this,


https://support.apple.com/en-us/HT201266


You may need to reach out to the Apple Support Team at 1-800-MY-APPLE to resolve this.



Jul 18, 2021 9:25 AM in response to Polekat22

At the above Apple ID address, you can’t edit your billing address?


You will want to reach out to the Apple Support Team at 1-800-MY-APPLE. The support documents all state the billing address is selected from the Primary credit card account. My thought was it just hadn’t update because Apple Card is a Goldman Sachs Bank product and your Apple ID are separate. It may take a day or two to update. But if you changed addresses months ago and it still hasn’t updated, then there is an issue and it will require a call to the support team.

Jul 17, 2021 12:03 PM in response to Polekat22

Hi, how long has it been since you updated the billing address? It generally takes 24 to 48 hours to update, but can vary due to weekends and system maintenance. If it’s still not updating after an appropriate wait period, you can contact Goldman Sachs support team.


What is the link to the website you’re visiting? Apple and Goldman Sachs are two different companies. This article may help explain what you’re seeing,


https://www.businessinsider.com/how-to-change-apple-pay-address


CONTACTING US — Goldman Sachs Bank

Except as explicitly set forth in this Agreement, you can contact us with questions or other matters about your Account by:

• Using Messages, chat with an Apple Card specialist.

• Calling us toll-free at 877-255-5923; or

• Writing to us at Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.

If you attempt to contact us by other means, we may not receive your message and may not be able to respond in a timely manner, or at all.

Jul 18, 2021 8:34 AM in response to Jeff Donald

I updated the billing address a couple months ago. I didn't realize the old address was still showing until I just resubscribed to Apple Music and the email receipt showed the old. I just made the Apple Card the primary, and double checked all the billing address of the other cards in the wallet. They are all correct. The only place my old address is listed is at https://appleid.apple.com/ and that seems to be the deciding factor

Jul 31, 2021 6:26 AM in response to Jeff Donald

I *think* I may have it figured out. I went into Apple Music app on my MacBook and under Account/View my account/Manage payments I added a new CC with the correct address and removed the Apple CC and Apple Pay Cash cards. Then I went in and added the Apple CC card with my current address and set as default. It then updated my address at appleid.apple.com and also removed it from being greyed out.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can I change the BILLING address on my apple card?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.