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Velorocket2 Author

Level 1

4 points

Face recognition not working

My iPhone X face recognition is not working, even after trying all the tips in https://support.apple.com/en-us/HT208114. Ideas?

iPhone X, iOS 14

Posted on Jul 17, 2021 10:35 AM

Top-ranking reply

Androish

Level 8

39,487 points

Posted on Jul 17, 2021 10:49 AM

If you have tried all the steps in:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

You should do the last part of step 8

8 Reset Face ID

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.

If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.

Use the link there to contact apple support or use this:

Contact Apple for support and service - Apple Support

Good luck!

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Face recognition not working

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