my phone was stolen and I don’t know any of my passwords because they were all on my phone. I can’t get into my E mail because they want to send me a code to my phone. Everything I try to get into has to send a verification code to my E mail or my phone and I do not have access to either one therefore I can’t get into any of my stuff. How can I fix this?
[Re-Titled by Moderator]
Follow the instructions here: https://support.apple.com/en-us/HT201472
Hopefully you have a backup from which to restore your data to a new device.
Read my second post, it addresses that issue. You may have to ask for account recovery. Make sure you set up more than one trusted device in the future.
Remember, the people on this forum are just users like you. We can only advise you as to things you need to do. we can't directly assist you with this.
Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974
"Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone." See https://support.apple.com/HT204915#trusted for adding a regular telephone.
My trusted device is the device that got stolen.
doezha:
Read what I and Eric Root have posted. The Recommended article does not address the issue you appear to be having and was apparently sidetracked by you mentioning a stolen device.
So I do have a back up ,however I don’t know the password for my Apple ID. And when I tried to log in they send a verification code to the phone number in which I no longer have access to
From the end of the first link Limnos posted
If you still can't sign in
If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
doezha wrote:
My trusted device is the device that got stolen.
Yes, I understood that. It is all covered in the link I provided and links off it. Try the easy ways to set up an alternative way to get a verification code. If they don't work then read this:
Read the article 'Two-factor authentication for Apple ID' (click here --> https://support.apple.com/HT204915 ) thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use. Failing that you can ask for account recovery.
"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."
"If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account."
Read the sections about:
- Trusted phone numbers
- Manage your account > Keep your trusted numbers up to date and add a phone number.
- What if I can't access a trusted device or didn't receive a verification code?
And if necessary:
- If I can't sign in, how do I regain access to my account?
Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.
Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974
Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921
I’m locked out of all my accounts because my iPhone got stolen
