I click “allow” on my phone to unlock/reset apple ID password, but it doesnt do anything.

Question

Level 1

4 points

I click “allow” on my phone to unlock/reset apple ID password, but it doesnt do anything.

Ive been wrestling with this for an hour. I tried to sign into another apple ID I have to update an app, it said I wasnt inputting the right password and so it locked my account on my ipad.

I proceeded to type in my phone number and it said a message would pop up on my phone with further password reset instructions- I clicked “allow” waiting for the instructions apple said would pop up, but nothing happened or popped up at all. the message just went away.

I have also used the apple ID codes sent to my phone number only for it to either bring up the “allow” “dont allow” message again or for an error to occur.

this is very odd, because I somehow managed to log onto the app store using this apple ID on my PHONE (using one of the passwords apple said was incorrect, ironically) but it still says the ID is locked on my ipad.

im assuming this is a glitch on apples behalf and im not sure how to fix it. ive restarted my phone about 3 times, closed out of apps, nothing is helping.

iPad, iPadOS 14

Posted on Jul 18, 2021 9:30 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

684,567 points

Jul 18, 2021 10:45 AM in response to t-a-b-r-i-s

See the Apple Support article(s) below.

If your Apple ID is locked or disabled - Apple Support.

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support.

If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

If necessary, try Twitter

https://twitter.com/AppleSupport.

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.

Reply