В связи с санитарными мерами по борьбе с короновирусной инфекции, нужно носить маски в супермаркетах, которые прикрывают нос и губы, по этому поводу Face ID при оплате на кассе не распознаёт лицо, прошу доработать данную функцию, так как приходится либо снимать маска, что соотвественно нельзя делать или вводить код вручную, а это очень медленно и неудобно.
iPhone 12 mini, iOS 14
Hi Jastin888,
Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.
Thanks!
Hi Jastin888,
Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.
Thanks!
If you have an Apple Watch running WatchOS 7.4 or later and your iPhone is running IOS 14.5 or later, there is a new feature were Face ID can detect that you are waring a face mask then a notification on you Apple Watch will appear asking if you want to unlock your iPhone. To turn this on go to Settings on your iPhone then Face ID a passcode then scroll down to "Unlock with Apple Watch"
You can learn more here: Unlock your iPhone with Apple Watch when you're wearing a face mask - Apple Support
And here:
Jastin888,
We see you have concerns about using Face ID with a mask, as it relates to Apple Pay. We can help to provide some info on that.
If you do happen to have an Apple Watch, you may opt to use this for Apple Pay, as an alternative to using your iPhone: Make purchases with Apple Watch
Otherwise, it'll be expected that making purchases on the iPhone with Apple Pay requires Face ID to see your face for authentication. You may use your passcode in instances where you need to keep a mask on, as you've noted.
If you wish to provide feedback, the best place to do so would be on the dedicated feedback page here: Product Feedback
Cheers.
Due to sanitary measures to combat coronavirus infection, it is necessary to wear masks in supermarkets that cover the nose and lips, in this regard Face ID does not recognize the face when paying at the checkout, please refine this function, as you either have to remove the mask, which is accordingly impossible to do or enter the code manually, which is very slow and incon.
Face ID
