You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't back up my iphone before upgrading to new iOS

I want to backup my iphone before installing and downloading latest ios. However when I go into Finder and click on my iphone it only allows me to restore to factory settings or restore from backup

iPhone 12

Posted on Jul 18, 2021 5:44 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2021 5:50 PM

So to confirm, you don’t see any of what is shown in the following backup-related article, when you connect your Mac to your (running) iPhone 12?

How to back up your iPhone, iPad, and iPod touch with your Mac - Apple Support


Which iOS version is running on the iPhone 12?


AFAIK, there’s also no iOS downgrade available right now, given the current release has been available for a while.


1 reply
Question marked as Top-ranking reply

Jul 18, 2021 5:50 PM in response to shirleyfromsanta monica

So to confirm, you don’t see any of what is shown in the following backup-related article, when you connect your Mac to your (running) iPhone 12?

How to back up your iPhone, iPad, and iPod touch with your Mac - Apple Support


Which iOS version is running on the iPhone 12?


AFAIK, there’s also no iOS downgrade available right now, given the current release has been available for a while.


I can't back up my iphone before upgrading to new iOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.