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iPhone 12 disappears from Big Sur Finder

A new iPhone 12 has the music files transferred from the old iPhone 7 but they don’t show up in the Music app. I can play the files from the iCloud Files app, but cannot get to them from the Music app.

My thought was to sync the iPhone 12 to the MacBook Air (2015)—where the music files originated. The iPhone 12 has never synced with this MacBook Air. When I connect the USB from the iPhone to the MacBook it shows up in the Finder for about 2 seconds then disappears, the shows, then disappears—it’s like a cat & mouse game, but I cannot get the connection to hold long enough to establish “Trust” so I cannot sync. I’ve rebooted the laptop and phone, but no joy. The iPhone display just keeps “flickering“ in the Finder.

I don’t care about syncing, if I can get the Music app to recognize the music files.

iPhone 12

Posted on Jul 18, 2021 5:46 PM

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Posted on Sep 21, 2021 4:17 PM

Alternate ways to Fix these issues are kill the USB process through the Command line, Keep your iPhone connected to Mac and open the terminal from the launchpad, or Using Spotlight search. Type this command in a terminal or copied into the terminal.


sudo killall -STOP -c usbd


Click on the Return button to run the command and Enter your Mac password to execute the process.


Once the process is killed, Your iPhone will see on the Finder sidebar.



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Question marked as Top-ranking reply

Sep 21, 2021 4:17 PM in response to antefrommanhattan

Alternate ways to Fix these issues are kill the USB process through the Command line, Keep your iPhone connected to Mac and open the terminal from the launchpad, or Using Spotlight search. Type this command in a terminal or copied into the terminal.


sudo killall -STOP -c usbd


Click on the Return button to run the command and Enter your Mac password to execute the process.


Once the process is killed, Your iPhone will see on the Finder sidebar.



Jul 19, 2021 12:04 PM in response to SCADA-Guy

Hello SCADA-Guy,


Thank you for reaching out to Apple Support Communities. We are happy to help you!


We understand that you are having trouble with syncing/playing music on your new device. It seems that you are able to connect the phone to your MacBook for a short period of time, but then the "trust" pop up window disappears. Are you using an official apple cord for the connection? Or a third party cord? We want to make sure that being that this issue has persisted, to make sure you are using an official apple cord.


Nonetheless, we have provided you with some helpful information to assist:


Turn on Sync Library with Apple Music


"Turn on Sync Library

With the latest version of iOS, iPadOS, and macOS, Sync Library is turned on by default. If you turned off Sync Library, you can turn it back on. Just follow the steps below for your device.

On your iPhone, iPad, or iPod touch

  1. Go to Settings > Music.
  2. Turn on Sync Library. If you don't subscribe to Apple Music or iTunes Match, you won’t see an option to turn on Sync Library.

If Sync Library is updating or turned off, you'll see a message at the top of the Library tab in the Apple Music app."


If songs are missing from your music library after you turn on Sync Library


If your computer doesn't recognize your iPhone, iPad, or iPod


"If your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. Follow these steps and try to connect your device again after each step.

  1. Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.
  2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
  3. If you see a Trust this Computer alert, unlock your device and tap Trust. If you can't unlock your device because you forgot your passcode, find out what to do.
  4. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
  5. Restart your computer. 
  6. Restart your iPhoneiPad, or iPod touch.
  7. Follow these additional steps for your Mac or Windows PC
  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support."


Connect iPhone and your computer with a cable


We hope this finds you well!


Cheers!





Jul 19, 2021 1:52 PM in response to rose_10

I do not have Apple Music or iTunes Match accounts so cannot turn on the Sync Library.

I am using an Apple connecting cable when trying to sync the iPhone 12 to through the Finder on the MacBook Air.

I have already gone through all the suggestions provided, with no improvement.

It is not that the "Trust" window disappears, the actual iPhone 12 item blinks on/off in the Finder selection (left() column.

It occasionally stays long enough to see the "Trust" window, but never long enough to click the "Trust" button and get connected.

iPhone 12 disappears from Big Sur Finder

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