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HKAppels Author

Level 1

5 points

My octopus card did not transfer to my new iPhone... what to do?

New iPhone 12 did not pick up my octopus data from the old iPhone X...how to complete the transfer of data??

iPhone 12 mini, iOS 14

Posted on Jul 18, 2021 7:40 PM

Top-ranking reply

i_rina

Community Specialist

Posted on Jul 19, 2021 2:13 PM

Hey HKAppels,

Thanks for posting your question in Apple Support Communities.

You have read a great article to transfer your data over to a new device.

You will need to log into your Octopus account in order to have your data transfer over. If you are needing further assistance with recovering your data for that app you will need to reach out to the app developer's support team for assistance.

You can find steps to contacting a developer by using this article: How to contact an app developer.

Best Wishes.

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My octopus card did not transfer to my new iPhone... what to do?

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