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mmah113,

Thank you for the information you have provided. For sales support please contact Apple Support. Here is how: Contact - How to Contact Us - Apple

We recommend having your order number and the credit cards associated with your transaction on hand.

Take Care!

Hi mmah113,

Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.

Thanks!