What to do if I Press and hold both the Volume down button and the Sleep/Wake button. Keep holding the Volume down button until you see the recovery mode screen don’t work?

Hi tajha128,

Welcome to the Apple Support Communities and we'd be glad to see if we can help you with your issues! Looking at the article you arrived from, it seems your iPhone may be stuck on the Apple logo and you're experiencing issues getting your device in recovery mode. From what you've described, it seems you've followed the steps listed for an iPhone 7, while you've listed that you have an iPhone X.

From the same article, you'll want to follow these steps instead here:

"iPhone 8 and later: Press and release the Volume up button. Press and release the Volume down button. Press and hold the Side button. Keep holding the Side button until you see the recovery mode screen."

Cheers.

jalissa51 wrote:

I followed the steps the recovery mode screen came on but nothing still isn't working or popped up on my laptop

Tap or click on the following blue-text link for what Apple suggests doing, when the iPhone is not appearing on the Mac or Windows system >

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you have gone thru all of that, and have tried a known-good Lightning cable, and have checked for and cleared the Lightning port of any debris, contact Apple using the Get Support link in the upper right.

SHERYLEEW wrote:

I have the same problem! It didn't work and I did it the way it was supposed to be done!

For an iPhone 8 and later, try the following to trigger device recovery mode: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.

they doesn't do any good either. They'll just give the same basic instructions, "up"- "down"- "side button and hold" and then of course the itunes route which doesn't work either. The constant software updates are ridiculous..

I have the same problem! It didn't work and I did it the way it was supposed to be done!

I followed the steps the recovery mode screen came on but nothing still isn't working or popped up on my laptop

What was posted originally Press and hold both the Volume down button and the Sleep/Wake button is not the reset sequence.

If the reset sequence described in the article does not clear this, then the device likely has a hardware problem or has a corruption of some sort.

Make an appointment at the local Apple Store or authorized Apple Service Provider, and they can determine what might reset or reload or repair might resolve this.

As for the frequent updates? The choices we have there are those updates, or contending the messes that the updates fix. And outside of the occasional hardware failure, the biggest cause of problems I’ve seen posted around here is a device near or at its storage capacity. Managing a storage-too-low-for-current-requirements device is an ongoing effort and sometimes a hassle.