Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID stopped working after getting wer

My phone got wet and the Face ID was unable to recognize my face

Posted on Jul 19, 2021 11:35 PM

Reply
Question marked as Best reply

Posted on Jul 20, 2021 4:19 AM

The phone will probably need replacing.

You should arrange a service.

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article, depending on your warranty or AppleCare+ status.

 

You can see additional service information within the following article: 

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

1 reply
Question marked as Best reply

Jul 20, 2021 4:19 AM in response to Micgrin82

The phone will probably need replacing.

You should arrange a service.

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article, depending on your warranty or AppleCare+ status.

 

You can see additional service information within the following article: 

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

Face ID stopped working after getting wer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.