Iphone Email not sending when no wifi

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Level 1

10 points

Iphone Email not sending when no wifi

I have an iphione 7 running ios 14.7. When I’m away from my home wifi, I can’t send an email. Please answer in terms a non-tech can understand. Thank you.

iPhone 7, iOS 14

Posted on Jul 20, 2021 8:06 AM

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Answer 1

Best reply

Lawrence Finch

Level 10

204,902 points

Jul 20, 2021 11:59 AM in response to kzaztzize

Check that you have a username and password for the outgoing (SMTP) settings as well as the incoming. Sending and receiving mail are two distinct, separate processes.

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Answer 2

kzaztzize Author

Level 1

10 points

Jul 20, 2021 11:37 AM in response to 6x6

thanks for responding. I already had the mail switch turned on. any other ideas? the same thing happens on my apple MacBook Pro when I am away from home. I can only receive email. in order to send an email off the phone or laptop when I'm away, I have to use the awful webmail that spectrum cable offers. was hoping to find a more efficient work around. thanks for your help!

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Answer 3

6x6

Level 6

12,392 points

Jul 20, 2021 9:04 AM in response to kzaztzize

Please open Settings, tap Cellular, scroll down to the "CELLULAR DATA" section and make sure that Mail is selected (you want to make the switch green))

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Answer 4

6x6

Level 6

12,392 points

Jul 20, 2021 11:47 AM in response to kzaztzize

There is another setting you could check. Under Settings > Mail, is Cellular Data switched on?

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Answer 5

kzaztzize Author

Level 1

10 points

Jul 20, 2021 11:57 AM in response to 6x6

thanks for responding so quickly!

unfortunately, I do have cellular data in Mail turned on.

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Answer 6

6x6

Level 6

12,392 points

Jul 20, 2021 12:07 PM in response to Lawrence Finch

👍

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Answer 7

kzaztzize Author

Level 1

10 points

Jul 20, 2021 12:22 PM in response to 6x6

thank you so much! I reentered the password for the outgoing smtp and then shut off my wifi and sent a test email and it worked!!!!!!! excellent!

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Answer 8

Jul 20, 2021 12:27 PM in response to kzaztzize

The reason it worked on Wi-Fi is you were on your ISP's network, so it didn’t require a password as it could verify you as an “internal” network user.

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Answer 9

kzaztzize Author

Level 1

10 points

Jul 20, 2021 1:06 PM in response to Lawrence Finch

Many thanks for your helpful explanations!

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Iphone Email not sending when no wifi

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