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Missing music

Why does music that I have purchased f

rom iTunes keep disappearing?

iPhone 11, iOS 14

Posted on Jul 20, 2021 11:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2021 9:28 AM

Hello Satuli,


Thank you for using Apple Support Communities!


We understand from your post that music you have purchased from iTunes keeps disappearing. Do you mean that it is not in your purchase history?


See your purchase history for the App Store, iTunes Store, and more - Apple Support


Or do you mean that after you have downloaded it and it is no longer downloaded on your device? Check under Settings > Music and see if Optimized Storage is enabled. If so, turn it off and see if your music is available after downloading it again.


Best Regards.

2 replies
Question marked as Top-ranking reply

Jul 21, 2021 9:28 AM in response to Satuli

Hello Satuli,


Thank you for using Apple Support Communities!


We understand from your post that music you have purchased from iTunes keeps disappearing. Do you mean that it is not in your purchase history?


See your purchase history for the App Store, iTunes Store, and more - Apple Support


Or do you mean that after you have downloaded it and it is no longer downloaded on your device? Check under Settings > Music and see if Optimized Storage is enabled. If so, turn it off and see if your music is available after downloading it again.


Best Regards.

Missing music

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