Can no longer receive Comcast.net email

Wow. I’ve been experiencing the identical issue since last week. I’ve been on calls with Comcast since then. I was lucky to get representatives who really tried to troubleshoot but no success.

I followed the suggestion and disabled my Norton 360 VPN and voila. I was able to reset my email. Thank you so much. 🙏🏼

You will need to make sure your EMail settings are correct. You can check with Comcast to get the correct settings.

If you go into Settings>Mail>Accounts>Comcast, then on the next page, just above the account, what is listed there, POP or IMAP? If you tap on the account, on the next page, host name imap.comcast.net? If you tap on Advanced>Incoming Settings, are you seeing Use SSL turned on; Authentication Password; IMAP Path Prefix /; Server Port 993? I won't discuss the SMTP settings since you can send.

Does this only happen when you are outside the home, or does it also happen at home and you are connected to your Comcast internet?

I would suggest deleting one of the accounts and then add it back in, but that’s a bit of a pain now since Comcast requires that you allow third party apps to access your email.

If you care to take the plunge, read this first.

https://www.xfinity.com/support/articles/iphone-configure-comcast-email

Okay, does it say POP on your wife's? What is it saying in the incoming server?

Did you try deleting the two accounts from your iPhone and then power the iPhone off, then back on, then add them back to the iPhone as Demo suggested?

There has been some things I read regarding changes in security with Comcast. You may wish to look around the Comcast/Xfinity site to see if you can locate anything about mail on the iPhone. Otherwise, like frazzm737 said, you may need to contact them to get it resolved. Good luck.

You never said if this only happens when you are home on your Xfinity wi-fi or outside on cellular or other wi-fi as well.

I know that you said you checked the settings, but are you sure that your password is entered in the incoming mail server setting? Are you getting any error message at all?

Sometimes I get that same cryptic error message with my Comcast email stating that the server can’t be found. Usually, I just quit the mail app, come back later and then it works.

When you open Mail and try to get mail, what are you seeing on the screen? My Comcast mail is working just fine like others have stated, so it is something with your device. If you are able to send mail, then the issue has to do with your SMTP server settings. We can check those if you wish.

This is strange. My Comcast EMail account works fine. Perhaps Comcast in your area is having a problem. I'd like to suggest that you call them, but I know that a call to Comcast is to be avoided at all costs. In this situation, I don't think a call can be avoided.