You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Salghdsi Author

Level 1

4 points

Face ID issue

Recently I’ve got iPhone 12pro and the Face ID open my phone with my sister face !!!! I’ve change Face ID and it happened again ! What’s wrong with this phone ?

Posted on Jul 21, 2021 4:41 AM

Top-ranking reply

jigneshpadhiyar9120

Level 3

793 points

Posted on Jul 21, 2021 5:01 AM

This seems strange. However, resetting Face ID might help. Follow the steps below.

Open iPhone Settings > Face ID & Passcode.
Enter your device passcode to enter.
Tap Reset Face ID and continue.
Later, your Face ID twice (One normally and once by tapping Set Up an Alternate Appearance). This will leave no room for any other faces.

This should fix the issue. Plus, also make sure you are running the latest version of iOS. (Settings app > General > Software Update)

Hope this helps.

View in context

Face ID issue

Similar questions