Important Battery Message...

I recently brought a iPhone 12, today i got the message "unable to verify this apple phone has original battery. and now battery is not charging and restart regularly.


how to fixed this.

iPhone 12

Posted on Jul 21, 2021 5:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2021 7:59 AM

Greetings manjula37,


We understand that you are seeing an error about your battery, and we'd like to help. As outlined in the related article above your post, "If you see this message, the battery in your iPhone cannot be verified, and reported battery health information isn't available. This might be due to the installation of a battery that is not a new, genuine battery. This message applies to iPhone XS, iPhone XS Max, iPhone XR, and later." We recommend either bringing your device back to the retailer where you purchased it, or visiting your local Apple Authorized Service Provider to have your iPhone inspected and possibly service. You can Contact Apple Support for more specific service options in your region.

1 reply
Question marked as Top-ranking reply

Jul 22, 2021 7:59 AM in response to manjula37

Greetings manjula37,


We understand that you are seeing an error about your battery, and we'd like to help. As outlined in the related article above your post, "If you see this message, the battery in your iPhone cannot be verified, and reported battery health information isn't available. This might be due to the installation of a battery that is not a new, genuine battery. This message applies to iPhone XS, iPhone XS Max, iPhone XR, and later." We recommend either bringing your device back to the retailer where you purchased it, or visiting your local Apple Authorized Service Provider to have your iPhone inspected and possibly service. You can Contact Apple Support for more specific service options in your region.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Important Battery Message...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.