Homepod Wifi incompatible

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Homepod Wifi incompatible

Team -- Another crappy Mac installation -- so I got a Homepod ... but have spent the last two hours trying to get around the Wifi incompatible error (You would think that Apple would address this but no .....) -- so I have used the turn off auto join and auto login on the iphone wifi settings -- no luck ---- I have tried going from WPA2 to WPA/WPA2 mode -- no luck. Frankly I am about to send this piece of crap back to Apple .... so any other ideas on how to do setup (I have also tried setting it up as an accessory via the Home application ... nothing works)

iPhone 8 Plus

Posted on Jul 21, 2021 1:25 PM

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Answer 1

turingtest2

Level 10

278,055 points

Jul 21, 2021 2:16 PM in response to architectscott

Your Wi-Fi router needs to be set up with WPA/WPA2 wireless security and with any client isolation feature turned off. See If you can't set up HomePod - Apple Support.

tt2

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Answer 2

turingtest2

Level 10

278,055 points

Jul 22, 2021 7:05 AM in response to architectscott

The switch in your router is labelled Allow guests to see each other and access my local network. Sometimes there is a parallel option for the primary network too. If you've set up the guest network and your iPhone has the logon credentials for it then you would want to enable that option for your guest network. Clearly returning the HomePod is also an option.

tt2

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Answer 3

Jul 21, 2021 3:45 PM in response to turingtest2

I saw this note in the solutions I tried - on my C6900 router - I am using WPA2-PSK (AES) and I believe there is no client isolation turned on but there is no option for this outside of guest networks - apple support is awful :-) Time to return the homepod ….

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Answer 4

Jul 22, 2021 9:22 AM in response to turingtest2

Yes -- I have this turned on -- it is only valid for guest networks -- and they are not active connections from iphone -- so I guess that it not the issue ... I went through this when installing Norton on my mac as well as initializing Watch ... really tired of Apple's crappy installation procedures ;-(

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Answer 5

Jul 23, 2021 8:28 AM in response to turingtest2

Fixed it -- I have Access Control set on my Netgear Router -- when I turned it off, I was able to complete setup -- this is really stupid Apple. Most "smart" people turn access control on within their router to prevent people from accessing their network. I would recommend that either you fix this OR perhaps document it so that other do not need to spend hours troubleshooting.

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Answer 6

turingtest2

Level 10

278,055 points

Jul 23, 2021 11:11 AM in response to architectscott

It doesn't help that router manufacturers have about half a dozen ways to refer to the same feature. Typically guest networks are isolated and primary networks are not, so that your own wireless clients can communicate with their peers as well as the Internet, while guests just get a tunnel to the Internet. Glad to hear you got there in the end.

tt2

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Answer 7

Jul 21, 2021 1:26 PM in response to architectscott

Next time -- use android devices !!! And don't invest in Cr-ap-ple technology

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Answer 8

Jul 23, 2021 11:14 AM in response to turingtest2

yes -- agreed -- though I think Apple could do a better job as well - thanks for your help (saw your earlier notes as I was researching -- so thanks for the community as well)

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Homepod Wifi incompatible

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