Two subscriptions do not appear on my phone that I want to cancel.

How to cancel a subscription that does not appear on my iPhone 11


Posted on Jul 21, 2021 2:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2021 2:16 PM

Subscriptions are tied to your Apple ID, not a particular device.


If they don't show up in the regular place on the iPhone, make sure of the following:


  1. The subscriptions were started on an Apple Device using the Apple ID currently used by the iPhone
  2. If you are a Family Organizer in Family Sharing, the subscriptions may have been started by someone else in the family group so would appear on their account not yours even if you are paying for them.
  3. The subscription may have been started on a non Apple device or directly on the provider's website, in which case it won't show up on your Apple ID.
2 replies
Question marked as Top-ranking reply

Jul 21, 2021 2:16 PM in response to 987ABD

Subscriptions are tied to your Apple ID, not a particular device.


If they don't show up in the regular place on the iPhone, make sure of the following:


  1. The subscriptions were started on an Apple Device using the Apple ID currently used by the iPhone
  2. If you are a Family Organizer in Family Sharing, the subscriptions may have been started by someone else in the family group so would appear on their account not yours even if you are paying for them.
  3. The subscription may have been started on a non Apple device or directly on the provider's website, in which case it won't show up on your Apple ID.

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Two subscriptions do not appear on my phone that I want to cancel.

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