Got an email from apple notifying me there is a problem with my iCloud account billing for storage. I've updated my iCloud account with every billing option available & I still get error message, PAYMENT INFO COULD NOT BE UPDATED. Help?!

SoCalBowers Said:

"Thanks fore the reply. However this is the email. Thoughts?"

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Thank you for the screenshot.

Contact Apple Support:

Indeed, it looks official, but the topic is highly in question here. So, contact Apple Support to find out what exactly is going on. They will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

SoCalBowers Said:

"Got an email from apple notifying me there is a problem with my iCloud account billing for storage. I've updated my iCloud account with every billing option available & I still get error message, PAYMENT INFO COULD NOT BE UPDATED. Help?!"

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That is a Phishing Scam:

Apple will not eMail you such a message. So, perform the following in the order provided(use a computer, as it would be more user-friendly doing so):

1. Report This:

So, report it. To do so: Forward that eMail to Apple at: reportphishing@apple.com. Once forwarded, delete the eMail, and then remove it from your Trash and Archived folders.

2. Block Out the Sender:

Once reported, block the sender. Without opening the eMail, you'd hover over the sender's address over the eMail to find out what it is. Then, add the eMail address to you Blocked Senders list.

3. Modifying your Credentials:

Did you interact with this eMail in animator whatsoever (i.e. click anything or open the eMail)? If not, then you are all set from here, once blocked. If you did, then consider modifying your credentials.

• Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

This happened to me about 2 weeks ago, as I tried so many different payment methods...I ended up restarting my phone and airplane mode (on and off), after the last payment method in which I was sure it'll work. It worked for me.

khudairahm Said:

“[...]Not working for iCloud ACCOUNT”

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Thank you for the screenshot.

Why the Error?

You are getting this error because your Apple Account is not the original one used to set up this phone. Being a used iPhone, contact the person who did. Elsewise, it is useless to you.

khudairahm Said:

“I lost my iPhone iCloud ACCOUNT please help me I am a second owner please help me.

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Contact the Original Owner:

There’s nothing anyone here can do for you. These are User-to-User forums So, take it up with the original owner. If this was purchased off if a Web (i.e. eBay), then ask them to investigate it, as it may be a scam (though a full assumption on my part).

Hi

Dear sir or madam

Not working for iCloud ACCOUNT

You are welcome. Report back, if all is set.

I lost my iPhone iCloud ACCOUNT please help me I am second owner please help me

I received a message my 50 GB iCloud storage plan has a problem with payment plan. I checked with my AMEX and they said everything is up-to-date on my card.