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Apple ID verification code is being sent to old phone number

Hey. I am locked out of my old Apple ID because I changed my phone number. It keeps sending the code to an old number so I can’t access the account. How can I change this


[Re-Titled by Moderator]

Posted on Jul 23, 2021 4:10 AM

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Question marked as Best reply

Posted on Jul 23, 2021 7:34 AM

Read the document

'Two-factor authentication for Apple ID' --> https://support.apple.com/HT204915

- "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." --> https://appleid.apple.com/


To see how to 'Get a verification code and sign in with two-factor authentication', click here --> https://support.apple.com/HT204974 - "Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device." Instructions at the end about what to do if you don't have any other trusted devices and need to use account recovery.

1 reply
Question marked as Best reply

Jul 23, 2021 7:34 AM in response to noelle159

Read the document

'Two-factor authentication for Apple ID' --> https://support.apple.com/HT204915

- "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." --> https://appleid.apple.com/


To see how to 'Get a verification code and sign in with two-factor authentication', click here --> https://support.apple.com/HT204974 - "Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device." Instructions at the end about what to do if you don't have any other trusted devices and need to use account recovery.

Apple ID verification code is being sent to old phone number

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