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Disconnecting phone from Apple ID

I sold my iPhone 6 on eBay and reset my phone beforehand. The buyer said that phone was still connected to my ID. So I went into my account and deleted the phone.

I also requested for my Apple ID to be deleted (which can take up to 7 days).

The person claims they cannot use the phone with their ID. Does this sound right as I have disconnected the device on-line.

Did I do something wrong?

iPhone 6

Posted on Jul 23, 2021 8:37 AM

Top-ranking reply

FoxFifth

Level 10

471,945 points

Posted on Jul 23, 2021 10:21 AM

The following instructions from How to remove Activation Lock - Apple Support may help:

Unlock on the web

To remove Activation Lock from a device that's not in your possession, follow the steps below. If you purchased a device that's protected by Activation Lock, ask the previous owner to follow these steps.

From a web browser, sign in to iCloud.com with your Apple ID.
Go to Find iPhone.
Click All Devices at the top of the screen.
Select the device that you want to remove from iCloud.
Click Erase [device]. Select Next until the device is erased.
Click Remove from Account.

To begin the setup process, restart the device.

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Disconnecting phone from Apple ID

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