I can't use App Store on my iPad Air first generation.

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8 points

I can't use App Store on my iPad Air first generation.

Hello,

Since a year ago my App Store stopped fully working and I only see "Cannot Connect to App Store" when I open it. I tried all sorts of things I found online to fix it and as the last thing, I used Factory reset. But even after that nothing happens, still get that message when I try to open App Store.

When I try to login to the App Store through my APPLE ID section in Egenrals, under "iTunes & App Store" it shows OFF now. When I tap on it, it shows my apple id email and when I type in the password, it only shows for a second a login screen, and then nothing happends.

I want to note that I use the App store on many other devices with the same account such as iPhones, iMac, and MacBook without any problems.

My kids mostly use this iPad for games and now after factory reset, I can't even install any games for them.

Hopefully someone will step out and help me fix this if possible.

Thanks a lot.

iPad Air Wi-Fi

Posted on Jul 23, 2021 10:40 AM

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Answer 1

Top-ranking reply

MichelPM

Level 10

81,278 points

Jul 24, 2021 11:21 AM in response to applementor

There is a problem with your WiFi setup.

Either on the iPad, you may need to add/setup your WiFi router name and password again in the Settings App under the WiFi settings panel as you have to setup everything again she you completely wipe an iPad.

AND/OR

You may need to check your WiFi MODEM/router for issues OR for a quick and simple test solution, unplug the MODEM/router from power for 10-15 seconds, or so, and re-plug in the MODEM/router into power and let the MODEM/router re-cycle, itself.

See if this resolves all of your iPad Air issues.

Best of Luck to You!

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Answer 2

MichelPM

Level 10

81,278 points

Jul 24, 2021 4:17 AM in response to applementor

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

All of that additional info can be found in the Settings app, General settings panel, About.

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Answer 3

applementor Author

Level 1

8 points

Jul 24, 2021 5:41 AM in response to MichelPM

Hello, thanks for your answer.

I have iPad Air 16GB model A1474 running iOS 12.5.4. Regarding storage, I have 11GB free storage because I did a factory reset yesterday to see if that's gone help regarding this issue with App Store, but it didn't solve.

Not sure where else to look at and what to do. I tried all other advice i found online regarding restarts, Date switches...

Thanks.

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Answer 4

MichelPM

Level 10

81,278 points

Jul 24, 2021 8:36 AM in response to applementor

You can't access your Apple ID account info by tapping on the big Apple ID block in the Settings App to be able to try and change your Shipping & Payment info again or add a new form of payment for the various App Stores?

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Answer 5

MichelPM

Level 10

81,278 points

Jul 24, 2021 8:51 AM in response to applementor

This is probably the crux of your iPad Air issues.

Can you just completely erase this iPad, forget about any backups ( I am going to advise NOT using any backups, in case of data corruption and just set this iPad up as a brand new device?

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Answer 6

applementor Author

Level 1

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Jul 24, 2021 9:23 AM in response to MichelPM

ok, totally unexpected happened. I used my iPhone Hotspot mobile data and connected iPad to the internet through Hotspot and App Store now works. When I go to my home Wifi, App store don't work. How that can be?

I repeat, all other Apple devices, iPhones, iMacs, Macboooks, all working fine on that network

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Answer 7

applementor Author

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Jul 24, 2021 8:46 AM in response to applementor

When i try to change payment and shipping on that iPad i get blank space and no options as seen on screenshot. However its all working fine on other devices.

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Answer 8

applementor Author

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Jul 24, 2021 9:13 AM in response to MichelPM

Just did, fully erased ipad and didn't used any backups. And i still get this on app store launch

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Answer 9

MichelPM

Level 10

81,278 points

Jul 24, 2021 9:16 AM in response to applementor

Did you setup all the payment info, again?

Perhaps a different payment method?

How is this iPad connected to the Internet?

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Answer 10

applementor Author

Level 1

8 points

Jul 24, 2021 2:11 PM in response to MichelPM

I cant believe it was because of my home router. I called the internet provider who did modem reset and now all works fine. Thanks for the help, this is solved now.

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I can't use App Store on my iPad Air first generation.

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