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Money

Trying to see why was my card charge for the same price 9.99 it was charge twice

iPhone 11, iOS 14

Posted on Jul 23, 2021 2:04 PM

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Question marked as Best reply

Posted on Jul 23, 2021 2:11 PM

Hello, thanks for contacting the Support Community.


If you didn't make this charge on your card, there are a few possibilities of what's going on.


  1. A family member has made this purchase with your card.
  2. Your card was compromised.
  3. You have an ongoing subscription that you may have forgotten about.


To get a refund for any purchase you didn't make, please visit: https://reportaproblem.apple.com.


If you don't see what you were charged for, please contact Apple Support.


To contact Apple Support in North America, please refer to the following:


Phone Number: 1-800-275-2273


American Sign Language Support: https://www.signtime.apple/applecare/us-EN/asl


Chat Online: https://expresslane.apple.com


Hope this helped! 

2 replies
Question marked as Best reply

Jul 23, 2021 2:11 PM in response to niyah87

Hello, thanks for contacting the Support Community.


If you didn't make this charge on your card, there are a few possibilities of what's going on.


  1. A family member has made this purchase with your card.
  2. Your card was compromised.
  3. You have an ongoing subscription that you may have forgotten about.


To get a refund for any purchase you didn't make, please visit: https://reportaproblem.apple.com.


If you don't see what you were charged for, please contact Apple Support.


To contact Apple Support in North America, please refer to the following:


Phone Number: 1-800-275-2273


American Sign Language Support: https://www.signtime.apple/applecare/us-EN/asl


Chat Online: https://expresslane.apple.com


Hope this helped! 

Money

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